Terms & Conditions

All items supplied remain the property of the laboratory until payment is received. All accounts are strictly net and are payable within 30 days of invoice. The company reserves the right to check the credit rating of any client. The company will charge interest on overdue accounts at a rate of 10% per month which will be applied to the total amount outstanding including any previous interest charged. No claims for credit will be considered after 21 days from the date of invoice. A loss and handling charge is added to the weight of gold and precious alloys used. Appliances are constructed to the specification prescribed on the laboratory work ticket. The laboratory is not responsible for the suitability of that specification. By fitting an appliance the client accepts that the laboratory has produced the appliance to the specification and satisfaction of the client. All prices are subject to alteration without prior notice. The client is responsible for any additional costs or charges incurred through changing instructions or delivery dates after the work has been accepted by the laboratory. The laboratory will only consider claims for remakes at the concessionary remake rate within 30 days of the delivery date. The laboratory reserves the right to charge for the remaking of an appliance. The laboratory will charge for Express or Sprint services for crown and bridge cases where the delivery date specified by the client determines that either of these services will be required to enable delivery of the work on the date specified. The laboratory will charge for Express or Sprint services for prosthetic cases where the delivery date specified by the client determines that either of these services will be required to enable delivery of the work on the date specified. The laboratory will charge for Express or Sprint services for prosthetic cases if either of the services are required for any, or all of the stages required to construct an appliance. The laboratory endeavours to interpret and follow the client’s instructions correctly. If, however, a mistake is made, the laboratory will rectify the situation free of charge as quickly as production techniques allow. The laboratory will not compensate dentist’s fees, consequential losses or expenses of any kind. The laboratory endeavours to deliver work on or before the delivery date specified by the client. If, however, for any reason this has not been possible, the laboratory will not compensate dentist’s fees, consequential losses or expenses of any kind.